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    Returns

    Returns and Exchanges 

    At Wyatt’s, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn't work for you. If you need to return an item, please review the Return Policy for your specific product below.   Return Policy

    Return Policy

    Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery and call Wyatt’s Customer Service.   

    Once delivery has been accepted, the following conditions apply: 

    Many items have a Restocking Fee; please see the individual product for more details. 

    • - You are responsible for the cost of return shipping and the product must be in the original packaging. 
    • - The item must be in new, unused. Indications of use include, but are not limited to: Cracks, scratches, dirty tires, pet hair or other household dirt, wear to seats and armrests, damage to charging ports, scratches to the frame, or scratches remotes.
    • - All accessories and chargers included in the product's box must be returned. EX. Chargers, baskets, additional colored shrouds. Accessories not included in box, those purchased separately, do not have to be returned as part of a power chair return. 
    • - Unfortunately, delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery and Tech Set-Up are not refundable.    

    General Return Windows 

    Please reference the individual product's Return Tab for specific details regarding an individual product's return policy. 

    Most items may be returned within 7 days of receipt for a refund. You are responsible for the cost of return shipping and the product must be in the original packaging.   There are certain products that are custom-made by the manufacturer and are non-returnable. 

    • These include: 

    Custom wheelchairs 

    Compression Hose

    Breast Pumps 

    Non-Stock Items 

    Special Order Lift Chairs including those with upgraded fabrics, heat and massage, footrest extension or left-hand control options are non-returnable. 

    Some scooters and power chairs with custom add-ons 

    Vehicle Lifts that have been installed once installation is complete and signed-off on. 

    Open-Box Items 

    Parts used for Repairs

    Bath safety equipment 

    Patient Lifts and slings Mattresses 

    Some products require a 15%-40% restocking fee for returns. These include: 

    • - Lift chairs – 40% 
    • - Power wheelchairs – 25% 
    • - Some scooters – 15% 
    • - Patient Lifts – 15% 
    • - Cushions and Backs – 15% 
    • - Beds – 25% 

    Return Process

    Contact Wyatt’s within the product's return window at either Ph: 770-948-8825 or email: orders@Wyattspharmacy.com Please include your order number, name and the item number you are returning. Once the product is received it will be inspected for damage and signs of use. If item shows any signs of use, Wyatt’s is unfortunately not able to issue a refund. In the event your item is not returnable we will contact you and you can decide if you'd like it shipped back. You will be responsible for shipping fees to get the item back to you. Once approved, your refund, minus any restocking fees, will be refunded to your original form of payment.

    Return Shipping

    Unless Wyatt’s made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage. 

    Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, Wyatt’s reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Wyatt’s may institute a $15 fee per missed scheduled pickup.

    Credits/Refunds 

    Once your return is received, Wyatt’s will issue a credit to the payment type used for the purchase. Please allow up to 2 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 10 days. 

    If your item is defective or was damaged in shipping, please call us at 770-948-8825 or email us at orders@wyattspharmacy.com. We will arrange for the item to be repaired or replaced promptly.

    Wyatt's Pharmacy is one of the best family owned and operated businesses around, we have used them for just about everything.

    — Betty L. / Austell, Ga.